It's happened to all of us - you call a business hoping to speak with someone who can answer a quick question or settle an issue only to have your call passed around to five different people and ultimately end up leaving a voicemail that may or may not be returned. That scenario doesn’t exactly drum up pleasant feelings, right? We at Sweyer Property Management aren't fans of that business style either, so that's why we’re structured in a way that allows each of our clients to be assigned to a personal property manager.
No, we don't employ thousands of property managers, but once you’ve made the decision to hire a professional property management company like Sweyer, your property is assigned to one of our experienced team members who will then be responsible for managing every aspect of your investment home. Gone are the days of having your call endlessly transferred or wondering what extension to dial or who to email - you have a direct point of contact who will be charged with screening tenants, signing leases and handling maintenance at your investment property. This may sound a bit too good to be true, but we promise it isn’t! Let's explore a little more about the wonderful advantages of having a personal property manager on your side.
One Point of Contact
As mentioned above, nothing is quite as annoying as getting the runaround when you reach out to a business (especially one that you're paying!). Or worse, you don't even really know who you're supposed to be talking to. Once you decide to sign on with Sweyer Property Management, you'll receive the name and contact information of your personal property manager. They'll of course reach out to you first to go over all the initial details, but you also have their direct contact information handy for whenever you need to get up with them. That sounds a lot better than talking to a bunch of other people who have never even heard of you or your property, doesn't it? The best part is, that person will stick with you for the duration of your management contract, allowing them to become closely familiar with you, your preferences and, of course, your property itself. Plus, if you decide to purchase additional investment properties, they will be the person managing those properties as well.
Knowledgeable Managers
So, let's say you do know who to contact but they don't know the answers to any of your questions - that's not very helpful, is it? Another great advantage to our personal property manager structure is that our managers have a substantial amount of knowledge when it comes to managing rental properties. All our property managers are licensed NC real estate brokers and are well-versed in tenant screening, leasing, and of course, property maintenance. So, when you have questions or would like to discuss something concerning your property - you guessed it, you have a main point of contact who will be ready and able to assist you. One of the biggest reasons to hire a professional property management company is to make owning an investment property less stressful, and having a go-to person for all of your needs surely lends credence to that, right?
Accountability
Accountability is an extremely important aspect of doing good business, and if there are "too many cooks in the kitchen", it's easy to play the blame game or sometimes genuinely not know who is actually responsible for what. With Sweyer's personal property manager setup, you know without a doubt who is responsible for what occurs with your investment property. Yes, we do have an accounting department, a maintenance department and assistant property managers who will be involved with your property, but at the end of the day your personal property manager is the one you can contact with any questions or concerns and you can expect an attitude of accountability regarding any issues that may arise. In fact, accountability is one of Sweyer Property Management’s core business values.
Personal Relationships
You've heard it before - no one really talks these days, no one develops personal relationships anymore. Well not here - you and your personal property manager will end up getting to know each other. In fact, over the years we've seen some of our managers and owner-clients develop close, lasting relationships. Plus, once you develop a personal relationship with someone, it’s that much easier to put that extra bit of effort into the things you do for them.
There is, of course, a lot more that goes into vetting a property management company than looking at how they've structured their team, but having a direct point of contact is pretty important. If you've been considering hiring a professional property management company and would like to learn more about Sweyer Property Management or receive a no-obligation rental analysis of your investment property, please reach out to our experts today.