PROPERTY MAINTENANCE

Our Property Managers and Trusted Vendors can expertly handle all of your property's maintenance needs

Preventative Maintenance

• Regular replacement of air filters
  • Our tenants are automatically enrolled in our HVAC Filter Replacement Program. This means that our in-house technicians will check air filters at each property inspection (the term Property Review may not mean anything to the public) and replace dirty ones to ensure your HVAC is running at optimal capacity
• Twice-Yearly Property Reviews
  • At SPM Residential Services, we are devoted to ensuring that your rental property is being well cared for by your tenants. That's why we conduct twice-yearly property reviews which allow our in-house maintenance team to visit the property, check for maintenance issues, and make appropriate repair recommendations.
• Our professional property managers can provide guidance on preventative maintenance services to ensure that your property stays in the best shape possible

Extreme Weather and Disaster Management

• Storm Management Program

  • Hurricanes are unfortunately a common threat to eastern NC in the warmer months. SPM Residential Services has a devoted team that meets daily when a storm is forecasted to impact our area. This team is dedicated to providing both property owners and tenants with the most accurate, up-to-date storm information as well as guidance on how to best prepare for potential storm impact.

    Post-storm, our team checks on properties as soon as circumstances allow, begins assessing damages and coordinating maintenance requests, checks with tenants for updates on the condition of their properties, and facilitates visits from vendors and insurance adjusters.

    Learn more about our Storm Management Program and the resources we provide to our property owners and tenants in the event of a natural disaster.

• SPM Residential Services utilizes state-of-the-art technology and is capable of fully remote operation. When needed, our team members can work from home just as if they were in the office. When conditions don't permit coming to the office, we're able to continue operating without interruption.
• We have a 24/7 emergency maintenance line available for our tenants. If there is a maintenance issue occurring after hours that may put your property or tenants in danger, they can call to report the issue and have the appropriate vendor dispatched if the situation is indeed deemed an emergency.

Trusted Vendors

We work closely with local, professional contractors who offer priority scheduling at competitive rates. Our trusted vendors are familiar with the requirements of working with investment rental properties and have a proven record of providing excellent, affordable service.