we are SPM Residential Services

Michelle, originally from middle-Georgia, embarked on her professional journey in 1996. Throughout her career, she has excelled in managing diverse real estate portfolios in multiple markets. Her expertise spans a wide range of properties, including single-family homes, small-to-midsize offsite apartment assets, mixed-use properties, and expansive garden-style apartment communities. In 2008, Michelle achieved the Certified Apartment Manager (CAM) designation from the esteemed National Apartment Association. This notable accomplishment occurred during her tenure as a Senior Community Manager for one of the country's largest Real Estate Investment Trusts (REITs), situated in the bustling Washington D.C. market. While working in the D.C. market, Michelle earned the President’s Club Award two consecutive years for NOI growth within her organization. In pursuit of new opportunities, Michelle and her family relocated to Wilmington, NC in 2009. It was at this juncture that she embarked on a transformative chapter with SPM Residential Services. In 2010, Michelle further expanded her professional repertoire by obtaining her North Carolina Broker's license. Michelle's commitment to professional growth and excellence continued, leading her to attain the Certified Apartment Portfolio Supervisor (CAPS) designation in 2022 through the National Apartment Association. With over 25 years of invaluable experience in the realm of management, Michelle possesses a comprehensive understanding of property management, maintenance, and property management operations.

Charlotte Yow, a Wilmington native, attended Stetson University and UNC Wilmington. She began her career in property management twenty-five years ago and is a licensed real estate broker. Charlotte has been married for twenty-two years and has one daughter and a stepdaughter. She serves as a board member of First Fruit Ministries and enjoys tennis, needlepoint, gardening, mah-jongg, traveling and anything at the beach. Charlotte's training in customer service enables her to truly listen to her clients and help meet their needs. She has experience in every aspect of property management and uses her comprehensive knowledge to assist her clients in selecting and managing their investment properties.

Tavia grew up in Mississippi and has called eastern North Carolina home for over eight years. She graduated from UNCW with a bachelor’s degree in business administration and has a background in healthcare administration. Transitioning into property management has been an exciting change, and she’s enjoyed the new challenges it brings. With a passion for client satisfaction, Tavia is excited to continue building relationships and making a positive impact in this field and within SPM.

Ashley has built an impressive career in property management, marked by a diverse range of experiences across multiple states and property types. Originally from Southern California, she made the move to Fayetteville, NC, where her family still resides. She studied business management at Western Carolina University and began her property management career in 2006.

Throughout her 18 years in the industry, Ashley has gained experience in Maryland, Virginia, South Carolina, and North Carolina, managing a variety of assets, including affordable housing, market-rate communities, and lease-up properties. In 2016, Ashley earned her real estate license and explored traditional real estate for a time. However, she ultimately realized that her true passion lies in multi-family property management.

In 2023, Ashley joined SPM Residential Services as a property manager. Thanks to her leadership, expertise, and ability to drive results, she played a key role in the expansion of the company's multi-family division, tripling the door count. Her success led to her promotion as the Director of Multi-Family Management, where she is now part of the leadership team and continues to contribute to the company's growth.

Ashley’s combination of operational expertise and strategic vision makes her an invaluable asset to her team and a leader in the multi-family property management sector.

Cassy was born and raised in the small town of Swansboro, NC, before moving to Wilmington, NC. She started her career in Emerald Isle, NC, where she worked for a multi-million-dollar real estate company for 2.5 years. There, Cassy learned event planning, customer service, team building, property management and how to plan dream vacations for families all over the world. Since starting with SPM Residential Services, she has made it a priority to work in each area of property management, so she has a well-rounded scope of knowledge when it comes to all aspects of the business.

Dani, a Winston-Salem native, moved to Wilmington in 2017. She received her bachelor’s degree in Criminal Justice from UNCW. She has worked in property management since 2019 with experience in student housing and conventional housing in the Wilmington area. Dani has a passion for real estate and property management and is excited to learn and grow more in these roles.

Hahle was born and raised in Wilson, NC, but also calls Riverton, NJ, home too, as that is where her family currently resides. She graduated from the University of North Carolina at Chapel Hill with a B.A. in Communication Studies and a minor in Spanish. Shortly after, Hahle began her career in the multi-family apartment industry in which she worked for over 10 years. She also became a licensed real estate broker in May of 2007. Hahle loves all aspects of property management, but her favorites are building relationships with new people, learning new things each day, and extending excellent customer service to all of her clients. As of 2024, she has advanced her career by earning the Residential Management Professional (RMP) designation from the National Association of Residential Property Managers (NARPM).

Jill Hatfield is a seasoned professional with over 17 years of experience in property management, specializing in the management of single-family homes. Graduating from Appalachian State University with a degree in Education equipped her with a strong understanding of learning principals and a deep appreciation for the importance of fostering a positive and collaborative work environment, where individuals can thrive and contribute to the overall success of the organization.

With roots in Greensboro, she has navigated her career path with an adventurous spirit, embracing the unique opportunities and challenges presented by our coastal community. Throughout her career, Jill has demonstrated a deep understanding of the residential real estate market, successfully overseeing all aspects of property management including tenant/owner relations, maintenance, and proactive strategies to address property concerns promptly, minimize risks, and maximize the long-term value of each owner's investment. Her passion for fostering positive owner experiences and implementing sustainable property management practices has made her a trusted figure in the industry.

Jill's commitment to excellence led her to earn the Residential Management Professional (RMP) designation from the National Association of Residential Property Managers (NARPM) in 2024, showcasing her dedication to professionalism and ongoing learning.

Beyond her professional endeavors, Jill enjoys exploring all of downtown Wilmington, visiting the beaches hunting for seashells, and actively engages in volunteer work and community involvement.

Mary Faye was born in Kenansville, NC, and raised in Rose Hill, NC, a small town in Duplin County. She and her family moved to Wilmington, NC, in 2007. Mary Faye also began her career in real estate in 2007 and has worked in sales and listing and as a closing coordinator. Needing a change, Mary Faye began in property management in 2014 and since then has continued to learn the industry and grow in her role as a property manager.

A brief professional bio - Kim is a lifelong resident of Wilmington, NC, and a graduate of UNCW. With over 17 years of experience in real estate, including sales and property/HOA management, Kim has built a career rooted in a passion for the local area. Kim is also proud of her two adult sons: John, an Assistant State Attorney, and Nicholas, a new business owner. Wilmington’s beaches, countryside, and historic downtown are what make this town home, and Kim feels fortunate to be part of such a supportive community. She is excited to be a property manager at SPM Residential Services and looks forward to continuing to serve the community.

Lonnie, a Philadelphia suburb native, received her B.S in Marketing from Johnson & Wales University, and her MBA from Meredith College. She moved to NC and received her NC Brokers License in 2008 and Broker-In Charge designation in 2011. Experienced in Community Association Management, Property Management, Construction, Operations, Technical Marketing, System Administration and Data Analytics, she is now applying her various experiences to effectively and efficiently managing multi-family residential properties. As a tenant advocate, and Landlord champion she has proven successes in maintaining and elevating both quality of living for tenants and profitability for owners.

Giovanni is a dedicated property management professional in Wilmington, NC, contributing his expertise since 2012. Originally from Brooklyn and raised in Colorado Springs, he began his property management career in 2018, focusing on student and conventional housing. With a passion for building strong relationships, Giovanni is committed to providing exceptional service to both residents and property owners. Now as a property ,manager at SPM Residential Services, he is excited to continue making a positive impact in the local housing community.

I am from Bacolod City, Philippines also known as the City of Smile. I graduated with my Bachelor's Degree in Computer Science in Colegio San Agustin- Bacolod. I worked as a Customer Service Representative, Case Manager, and Email Support Specialist before joining the Sweyer Team as a Virtual Assistant.

I was born in Manila, at age two my family moved to Saudi Arabia. I spent most of my time there, but then moved back to the Philippines when I attended college. I originally majored in Electronics Communication Engineering at New Era University but switched to Information Technology in STI Las Pinas. I started my first part-time job as a Technical Support Rep for Verizon DSL. I accepted a full-time position as a Technical Support Rep for Optus (an Australian Mobile network company). I'm a father of 3 children and I love to cook for my family during the weekends. Joining the SPM Residential Services team will be my first Virtual assistant job!.

I was raised in Tarlac, the Philippines. When I was in college, I was a working student. I worked at night and went to school during the day. I studied BS Accounting technology at Tarlac State University before continuing my BS Accountancy at Dr. Gloria Lacson College Foundation. I worked as an audit associate at an accounting company before joining Sweyer. Outside of work, I am a churchgoer with duties in my church. I enjoyed spending time with my puppy, Chabbles, and I enjoy watching dramas and TV shows on Netflix.

Marcy grew up in the Finger Lakes area in Upstate New York, where her family still resides. She moved to Wilmington after three years of living in Rochester, New York, where she worked as a property manager for a family-owned commercial and residential property management company. Deciding that Wilmington was a great place to call home, Marcy has continued to follow her ongoing interest in real estate.

Melissa moved from the west coast at a young age to Pinehurst, NC, where her family still resides. She attended Appalachian State University where she majored in broadcast communications with a concentration in television. An internship at a local television station made her fall in love with the coast, so after four snowy winters in the mountains, she was ready to make Wilmington her home. After working in the mortgage industry for several years, Melissa made the decision to leave the family business and join the SPM Residential Services team in 2007. She received her broker's license in 2011 and has enjoyed learning all aspects of the real estate industry. Melissa is a “passionate” Carolina basketball fan and currently lives in Wilmington with her husband and two miniature dachshunds.

Michelle is originally from Rhode Island but has been in North Carolina for 15 years and now considers it home! She married her high school sweetheart in 2005 and together they have three wonderful children and a sweet Mini Schnauzer named Ollie. After moving to Wilmington from Charlotte in 2019, Michelle helped her husband start Grace City Church and began working as a Real Estate Assistant and Transaction Coordinator for a top producing agent in town. Having earned her NC Broker’s license, Michelle is excited to be a part of the Sweyer team and serve others in her role as the New Property Onboarding Specialist.

Nancy is a native of Suffolk, Virginia.  She graduated from Elon University where she majored in corporate communications with a minor in Journalism.  A few months after graduating from Elon she moved to Wilmington and has truly made Wilmington her home, having lived here for over 20 years.  Nancy’s first job opportunity out of college was with Enterprise Rent-A-Car and she then moved on to other opportunities such as working for a local radio company in advertising and leasing and advertising in the apartment community industry.  Nancy joined the SPM Residential Services team in 2004.  She has held a few different roles over the years but has found her niche in client services.  Nancy and her husband Dan have a beautiful daughter named Mya as well as two fur babies, Chewy and Crosby.

I grew up in Wilmington, NC. I left after high school to play soccer for both WVU Tech and later William Peace University in Raleigh, NC. My passion for playing soccer has turned to coaching youth and high school soccer following my own soccer career and I want to be apart of helping grow Wilmington’s youth soccer scene. After exploring various career fields in both management and marketing post college, I found an interest in real estate and am very happy to be apart of the Sweyer team.

Rica was born in Cebu City, Philippines and grew up in the City of Tanjay, a few hours west of Cebu. She attended the University of San Jose Recoletos and graduated in 2018 with a bachelor's degree in International Studies. After graduating, she moved to Dumaguete City, Negros Oriental, where she worked in customer service and insurance applications before joining SPM Residential Services as a virtual administrative assistant.

I'm from Davao City, Philippines. In the Philippines, we enjoy the beautiful beaches and many cultural celebrations and festivals. I've worked in the customer service for 7 years and enjoy contributing to my team and building relationships with peers and customers. I have a degree in marketing management from the Philippine School os Business Administration, and I enjoy learning how to implement software systems that improve processes efficiency.