we are SPM Residential Services

Charlotte Yow, a Wilmington native, attended Stetson University and UNC Wilmington. She began her career in property management twenty-five years ago and is a licensed real estate broker. Charlotte has been married for twenty-two years and has one daughter and a stepdaughter. She serves as a board member of First Fruit Ministries and enjoys tennis, needlepoint, gardening, mah-jongg, traveling and anything at the beach. Charlotte's training in customer service enables her to truly listen to her clients and help meet their needs. She has experience in every aspect of property management and uses her comprehensive knowledge to assist her clients in selecting and managing their investment properties.

Tavia grew up in Mississippi and has called eastern North Carolina home for over eight years. She graduated from UNCW with a bachelor’s degree in business administration and has a background in healthcare administration. Transitioning into property management has been an exciting change, and she’s enjoyed the new challenges it brings. With a passion for client satisfaction, Tavia is excited to continue building relationships and making a positive impact in this field and within SPM.

Dani, a Winston-Salem native, moved to Wilmington in 2017. She received her bachelor’s degree in Criminal Justice from UNCW. She has worked in property management since 2019 with experience in student housing and conventional housing in the Wilmington area. Dani has a passion for real estate and property management and is excited to learn and grow more in these roles.

From the moment you meet Elizabeth, her warmth, sincerity, and passion for people shine through. Born at Camp Lejeune while her father served as a Marine, she understands the challenges and joys of relocating. As a REALTOR on the top-producing Michelle Clark Team at Intracoastal Realty, her area knowledge and professionalism earn her the trust of clients and colleagues alike.

Elizabeth is an active community member, volunteering with the Cape Fear Garden Club and Great Oaks Club. She calls Wilmington’s Landfall home, loves Wrightsville Beach, and has a special connection to Carolina Beach, where her family owns a business.

After 13 years as a substitute teacher, Elizabeth channeled her passion for people into real estate, helping buyers and sellers navigate their next move. Proud of her three daughters, she enjoys trying new restaurants, cooking, and gardening—her “happy place.”

Jill Hatfield is a seasoned professional with over 17 years of experience in property management, specializing in the management of single-family homes. Graduating from Appalachian State University with a degree in Education equipped her with a strong understanding of learning principals and a deep appreciation for the importance of fostering a positive and collaborative work environment, where individuals can thrive and contribute to the overall success of the organization.

With roots in Greensboro, she has navigated her career path with an adventurous spirit, embracing the unique opportunities and challenges presented by our coastal community. Throughout her career, Jill has demonstrated a deep understanding of the residential real estate market, successfully overseeing all aspects of property management including tenant/owner relations, maintenance, and proactive strategies to address property concerns promptly, minimize risks, and maximize the long-term value of each owner's investment. Her passion for fostering positive owner experiences and implementing sustainable property management practices has made her a trusted figure in the industry.

Jill's commitment to excellence led her to earn the Residential Management Professional (RMP) designation from the National Association of Residential Property Managers (NARPM) in 2024, showcasing her dedication to professionalism and ongoing learning.

Beyond her professional endeavors, Jill enjoys exploring all of downtown Wilmington, visiting the beaches hunting for seashells, and actively engages in volunteer work and community involvement.

Mary Faye was born in Kenansville, NC, and raised in Rose Hill, NC, a small town in Duplin County. She and her family moved to Wilmington, NC, in 2007. Mary Faye also began her career in real estate in 2007 and has worked in sales and listing and as a closing coordinator. Needing a change, Mary Faye began in property management in 2014 and since then has continued to learn the industry and grow in her role as a property manager.

A brief professional bio - Kim is a lifelong resident of Wilmington, NC, and a graduate of UNCW. With over 17 years of experience in real estate, including sales and property/HOA management, Kim has built a career rooted in a passion for the local area. Kim is also proud of her two adult sons: John, an Assistant State Attorney, and Nicholas, a new business owner. Wilmington’s beaches, countryside, and historic downtown are what make this town home, and Kim feels fortunate to be part of such a supportive community. She is excited to be a property manager at SPM Residential Services and looks forward to continuing to serve the community.

Lonnie, a Philadelphia suburb native, received her B.S in Marketing from Johnson & Wales University, and her MBA from Meredith College. She moved to NC and received her NC Brokers License in 2008 and Broker-In Charge designation in 2011. Experienced in Community Association Management, Property Management, Construction, Operations, Technical Marketing, System Administration and Data Analytics, she is now applying her various experiences to effectively and efficiently managing multi-family residential properties. As a tenant advocate, and Landlord champion she has proven successes in maintaining and elevating both quality of living for tenants and profitability for owners.

With over 25 years of diverse experience in real estate, property management, and hospitality, Rodney offers a broad skill set that blends market expertise, customer service excellence, and strong leadership. As a seasoned property manager and NC real estate professional, Rodney has a proven track record of overseeing large portfolios and improving operational efficiency across various sectors.

I am from Bacolod City, Philippines also known as the City of Smile. I graduated with my Bachelor's Degree in Computer Science in Colegio San Agustin- Bacolod. I worked as a Customer Service Representative, Case Manager, and Email Support Specialist before joining the Sweyer Team as a Virtual Assistant.

I was born in Manila, at age two my family moved to Saudi Arabia. I spent most of my time there, but then moved back to the Philippines when I attended college. I originally majored in Electronics Communication Engineering at New Era University but switched to Information Technology in STI Las Pinas. I started my first part-time job as a Technical Support Rep for Verizon DSL. I accepted a full-time position as a Technical Support Rep for Optus (an Australian Mobile network company). I'm a father of 3 children and I love to cook for my family during the weekends. Joining the SPM Residential Services team will be my first Virtual assistant job!.

I was raised in Tarlac, the Philippines. When I was in college, I was a working student. I worked at night and went to school during the day. I studied BS Accounting technology at Tarlac State University before continuing my BS Accountancy at Dr. Gloria Lacson College Foundation. I worked as an audit associate at an accounting company before joining Sweyer. Outside of work, I am a churchgoer with duties in my church. I enjoyed spending time with my puppy, Chabbles, and I enjoy watching dramas and TV shows on Netflix.

Marcy grew up in the Finger Lakes area in Upstate New York, where her family still resides. She moved to Wilmington after three years of living in Rochester, New York, where she worked as a property manager for a family-owned commercial and residential property management company. Deciding that Wilmington was a great place to call home, Marcy has continued to follow her ongoing interest in real estate.

Michelle is originally from Rhode Island but has been in North Carolina for 15 years and now considers it home! She married her high school sweetheart in 2005 and together they have three wonderful children and a sweet Mini Schnauzer named Ollie. After moving to Wilmington from Charlotte in 2019, Michelle helped her husband start Grace City Church and began working as a Real Estate Assistant and Transaction Coordinator for a top producing agent in town. Having earned her NC Broker’s license, Michelle is excited to be a part of the Sweyer team and serve others in her role as the New Property Onboarding Specialist.

I'm from Davao City, Philippines. In the Philippines, we enjoy the beautiful beaches and many cultural celebrations and festivals. I've worked in the customer service for 7 years and enjoy contributing to my team and building relationships with peers and customers. I have a degree in marketing management from the Philippine School os Business Administration, and I enjoy learning how to implement software systems that improve processes efficiency.

I grew up in Wilmington, NC. I left after high school to play soccer for both WVU Tech and later William Peace University in Raleigh, NC. My passion for playing soccer has turned to coaching youth and high school soccer following my own soccer career and I want to be apart of helping grow Wilmington’s youth soccer scene. After exploring various career fields in both management and marketing post college, I found an interest in real estate and am very happy to be apart of the Sweyer team.

Rica was born in Cebu City, Philippines and grew up in the City of Tanjay, a few hours west of Cebu. She attended the University of San Jose Recoletos and graduated in 2018 with a bachelor's degree in International Studies. After graduating, she moved to Dumaguete City, Negros Oriental, where she worked in customer service and insurance applications before joining SPM Residential Services as a virtual administrative assistant.

Shane grew up in New Jersey but has lived in New York and now in Wilmington since 2014. He has degrees in computer science and business management and worked as a website designer/developer in the early days of the World Wide Web. Eventually he continued his degree process and moved on to become a Network Administrator and a Cisco CCNA and later got involved in technical support for cellphone and wireless technology. Real Estate has always been one of his passions, so he decided to get his North Carolina license and worked a Broker but always wanted to get into property management. When the opportunity to join the SPM team came up it was an easy choice.