COVID-19 UPDATEPrintable Details
8/25/2020 - Governor Cooper Announces $175 Million to Assist with Rental, Utility Payments for North Carolinians - READ MORE
If you have not yet logged into your tenant portal and need a new link, please contact us and we will send this to you. Please make sure to take time to learn about all the features offered in your tenant portal. You can find detailed information on how to best navigate the portal by clicking on the question mark icon (?) found at the top right section of your screen after log in. Your tenant portal may be accessed HERE
Though we are going to be opening our office for limited hours soon, we still ask that all tenants continue to utilize their tenant portals to pay rent online. Paying rent online through your portal is the fastest and most secure way to send payments while continuing to adhere to social distancing guidelines.
While we are sensitive to everyone's needs during this difficult time, please understand that Sweyer Property Management works as an agent for an independent property owner, so we are not able to issue credits or waivers without owner permission. As of now, North Carolina has not issued any mandate on this topic, but we will continue to monitor the situation daily.
Effective August 1, 2020, we will resume charging late fees and enforce payment requirements according to the lease terms. Payments made after the 5th of the month must be submitted in the form of certified funds (cashier’s check or money order) and include the 5% late fee. Federal and State moratoriums on evictions have also ended, so if you are unable to make your rental payment by the 15th, please reach out to your property manager immediately to discuss your options.
OCCUPIED PROPERTY APPOINTMENTS FOR PROSPECTS
We have resumed limited showings of occupied properties to prospective tenants. The number of people allowed to attend these showings will be restricted to two (2) people per appointment in addition to the agent. All persons entering the property will be required to wear masks. Tenants will be encouraged to step outside the property during these tours but of course may be present if they’d like.
We have resumed dispatching vendors for non-emergency maintenance requests. If you have previously submitted a request, please know that we are working to catch up on these work orders as quickly as possible. Please also be assured that vendors will be instructed to wear masks when entering properties.
Scheduling property reviews has resumed as well. You will receive an email to notify you of your scheduled appointment, a text reminder and a phone call the day prior to confirm the appointment, and will be asked questions regarding the health of everyone in your household. Please know that the reviewer will be wearing a mask when entering your home and you’re free to step out during this time if you’d like.
HOW TO CONTACT US
For the health, safety and well-being of our employees and customers, we will operate business through phone or email correspondence until further notice. As a reminder we are available Monday through Friday 9:00 a.m. – 5:00 p.m. to assist you.
Office: (910) 256-3031. Our team is available to take your call.
After-Hour Maintenance Emergencies: (910) 239-1475
Online Services: Visit your owner or tenant portal to make payments, find valuable resources, and make requests. Click on options below for details.
- NC Housing Opportunities and Prevention of Evictions Program (HOPE) – This is a rent and utility assistance program for those facing financial hardship due to Covid-19. Please click the link to learn more as well as access the application.
- North Carolina Dept of Health & Human Services
- City of Wilmington NC
- New Hanover County Health
- Brunswick County Government Information
- NC Courts
- CDC (Center for Disease Control)
- WHO (World Health Organization)
- UNCW: Student Emergency Fund - contact Office of Scholarships & Financial Aid
- United Way Covid-19 Community & Recovery Fun (1-866-211-9966)
- Federal Trade Commission Protection against SCAMS
- NC Executive Order 142
- Federal CARES Act